Terms & Conditions

1. Eligibility and User Obligations

• Eligible Users: MediSolo is intended for use by licensed healthcare practitioners (such as doctors, dentists, or other registered medical professionals) and their authorized staff in Sri Lanka. By registering, you represent that you are a healthcare professional duly licensed and in good standing with any relevant regulatory bodies (e.g., the Sri Lanka Medical Council for doctors), or an authorized representative of such a professional. You also represent that you are at least 18 years old. The Service is not for personal, family, or household use by patients; it is a professional tool.
• Account Registration: To use MediSolo, you must create an account by providing accurate and complete information about yourself (name, valid contact information, etc.). You agree to keep your account information updated if it changes. You are responsible for maintaining the confidentiality of your login credentials. All activities that occur under your account are your responsibility. If you become aware of any unauthorized use of your account or any breach of security, you must notify us immediately. We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to safeguard credentials.
• Consent and Lawful Use: If you input any personal data (especially patient health information) into MediSolo, you must have the legal right to do so. This means obtaining any necessary patient consent or providing required notices to patients, in compliance with privacy laws like the Sri Lankan Personal Data Protection Act. Health data is highly sensitive, and by using MediSolo you confirm that you either have the patient’s consent or another valid legal basis to process and store their data on this Platform. (Under PDPA, processing health data by a licensed health professional for patient care is generally permitted with appropriate safeguards, but it is good practice to inform patients.) You are solely responsible for ensuring that your use of MediSolo in handling patient information complies with all applicable medical confidentiality obligations and data protection regulations.

User Conduct: You agree to use MediSolo only for its intended purpose of healthcare record and prescription management. You must not misuse the Platform. In particular, you agree not to:

• Upload or store any content that is unlawful, defamatory, harassing, obscene, or infringes on others’ rights. Only patient medical information and related notes/prescriptions should be stored, and you should have the right to store that information.
• Use MediSolo for any non-medical or fraudulent purposes. You will not engage in any activity that violates any law or regulation through the Platform (for example, you will not use it to issue fake prescriptions or to share patient data without authorization).
• Attempt to probe, scan, or test the vulnerability of the system or circumvent any security or authentication measures. Any attempt to interfere with the proper working of the Platform, such as by introducing viruses, worms, or harmful code, is strictly prohibited.
• Reverse engineer, decompile, or disassemble the software underlying the Platform, except as allowed by law. You also must not copy, resell, lease, or sublicense the software or content provided by MediSolo, nor create derivative works based on it, without our prior written consent.
• Use automated means (such as bots or scripts) to scrape or access the service in a way that burdens our infrastructure, or attempt to mass-export data in unauthorized ways. (Practitioners can export their own data through provided features; this clause is to prevent abusive scraping or DDoS attacks.)
• Impersonate any person or entity or misrepresent your affiliation. You must use your own professional identity when registering and using the service.

• Account Usage: Each account is meant for a single practitioner or a defined practice entity. If you are a clinic with multiple practitioners, each should have their own login (or use authorized sub-accounts if provided by MediSolo). You are not allowed to share your login with unaffiliated third parties. If you have support staff who need access, you must ensure they are bound by confidentiality and these Terms as well. You take full responsibility for any person whom you authorize to use your MediSolo account or data.
• Compliance with Laws: You are solely responsible for your compliance with any laws and regulations that apply to your practice and use of MediSolo. This includes (but is not limited to) medical and health regulations, prescription rules, record-keeping laws, data protection laws, and so forth. You shall be solely liable for any breach of your obligations in this regard. For example, if you prescribe medication through MediSolo, you must ensure the prescription meets all legal requirements and that you are authorized to prescribe that medication. MediSolo does not verify the content you enter; any inaccuracies or illegalities in the data or prescriptions you provide are your responsibility. We also expect you to follow data privacy requirements (as noted above) and inform patients about how their data is used.
• Indemnification: You agree to indemnify and hold MediSolo harmless from any claims, losses, liabilities, or expenses (including legal fees) arising out of or related to your use of the Platform or your breach of these Terms. If a patient or any third party brings a claim against MediSolo due to something you did (for example, an improper disclosure of health data, malpractice, or an infringement claim about content you uploaded), you will defend and indemnify MediSolo against that claim. We will notify you of any such claim and cooperate in good faith, but the expense of the defense will be yours. This clause survives termination of these Terms.

2. Services Provided and Scope

• Service Description: MediSolo provides a digital platform for health records management and e-prescription generation. The Platform allows you to input, store, and organize patient medical records and to create prescriptions which you can print or share with patients. Additional features may include viewing past records, basic analytics on your practice (e.g., number of patients, common prescriptions), and other tools to assist in healthcare management. MediSolo is not a diagnostic or decision-making tool; it does not provide medical advice or verify the medical information you enter. The accuracy and integrity of patient data depend on what you input. MediSolo mainly acts as a structured database and interface for your convenience.
• No Doctor-Patient Relationship with MediSolo: Any medical or health-related interactions happen directly between you (the practitioner) and your patient. Using MediSolo does not create any doctor-patient relationship between the patient and MediSolo, or between you and MediSolo. MediSolo is simply an intermediary technology provider. Patients should understand that MediSolo is not providing healthcare – it’s you, the practitioner, who are responsible for care. MediSolo does not interfere with or validate the advice, diagnosis, or treatment you provide. Therefore, MediSolo cannot be held liable for any medical outcomes. For instance, if a prescription is incorrect or a record is incomplete, any consequences are solely attributable to the practitioner, not to the Platform. We strongly encourage you to double-check all information and use your professional judgment at all times.
• Quality of Service: We strive to maintain a reliable and accessible Platform. However, we do not guarantee that the Service will be uninterrupted or error-free. There may be occasional maintenance, updates, or unplanned downtime due to technical issues. We will try to schedule maintenance during off-peak hours and inform you in advance when possible. It’s also possible that software “bugs” or errors may occur. By using MediSolo, you acknowledge that such issues can happen and agree that you will have contingency plans (e.g., keeping critical information backed up or available in another form, having a way to issue prescriptions manually if needed during downtime). See Section 6 (Disclaimers and Liability) for more on this.
• Support: We provide user support via email or an in-app helpdesk. While we aim to resolve issues promptly, we do not guarantee any specific response time. Support will cover how to use the Platform and address technical problems. However, we will not provide medical or legal advice as part of support. For example, we can help you figure out how to retrieve a record, but we won’t decide what you should write in a prescription or whether a particular data handling is legal – those decisions remain with you or your legal advisors.
• Modifications and Updates: MediSolo may add new features, change existing features, or remove features as the product evolves. We reserve the right to deploy updates, bug fixes, or upgrades to the software. In some cases, to maintain security and functionality, we might auto-install such updates. We will try to ensure updates do not disrupt usage, but there might be changes in the user interface or how certain functions work. We will notify you of major changes that could affect your workflow. Your continued use of the Service after an update signifies acceptance of any new or modified features or terms that accompany that update.

3. Data Ownership and Privacy

• User Data Ownership: You retain ownership of the data you input into MediSolo. This includes all patient information, medical notes, and other content you create or upload (“User Data”). MediSolo does not claim any ownership rights over your User Data. Your patients’ records remain under your stewardship (and in a sense, under the patients’ ownership as per medical ethics). By using the Platform, you are granting MediSolo a limited license to host and process your User Data for the purpose of providing the service. This means we can back up your data, transmit it within our system, and display it to you and anyone you grant access within the Platform’s functionality. We will not use your User Data for any other purposes except as permitted by this Agreement or required by law. We also will not disclose it to third parties except as described in our Privacy Policy (e.g., if required by law or with your consent).
• Data Protection: Both you and MediSolo have responsibilities under data protection laws. We outline our privacy and security measures in the Privacy Policy above. By agreeing to these Terms, you also agree to the Privacy Policy. You acknowledge that MediSolo will process personal data (including sensitive health data) on your behalf, and we both need to comply with applicable data protection principles. MediSolo commits to implementing appropriate technical and organizational measures to safeguard personal data (encryption, access controls, etc., as detailed in the Privacy Policy). You, as the controller of your patients’ data, are responsible for things like obtaining consent and responding to patients’ requests regarding their data. MediSolo will assist you in fulfilling those obligations to the extent required by law (for instance, by providing tools to access or delete data). If there is a personal data breach, MediSolo will notify you and take steps as described in the Privacy Policy. Both parties agree to abide by Sri Lanka’s PDPA and any other relevant privacy regulations.
• Confidentiality: MediSolo will treat your User Data as confidential. We will not view, access, or share the content of your records except as necessary to support your use of the service or as required by law. Our staff are bound by confidentiality agreements. Likewise, you agree to maintain the confidentiality of any non-public aspects of the MediSolo platform (e.g., if you are given access to a beta feature or receive information about our security practices, you shouldn’t disclose those to unrelated parties without our permission).
• Data Backup and Export: We perform regular backups of the Platform data to prevent loss. However, we cannot guarantee that any specific piece of data can be restored on demand to a specific point in time at your request. We encourage you to periodically export or download critical data via the features provided (if available) — for example, exporting a set of records or reports — especially if you need to maintain your own archival copies for compliance. MediSolo may implement data export features allowing you to retrieve your data in common formats. If the service is ever discontinued or if you choose to stop using it, we will, on request, provide you with an export of your data (possibly for a nominal fee if substantial effort is required). It is your responsibility to securely store any data you export and to continue protecting patient confidentiality outside the Platform.

4. Intellectual Property Rights

• MediSolo IP: All rights, title, and interest in and to the MediSolo Platform (excluding your data as per above) are owned by or licensed to the creators of MediSolo. This includes the software code, architecture, design, logos, trademarks, content on the website, and any documentation or materials provided (“MediSolo IP”). MediSolo grants you a limited, non-exclusive, non-transferable, and revocable license to use the Platform during the term of this agreement, solely for your professional practice’s internal purposes, and in accordance with these Terms. You may not use MediSolo’s name, logos, or other trademarks without our prior written consent, except as needed to identify or use the service.
• Restrictions: Except as expressly allowed, these Terms do not grant you any rights to copy, modify, distribute, or create derivative works of any MediSolo IP. You shall not remove or alter any copyright, trademark, or other proprietary notices on the Platform. If you provide any feedback or suggestions to MediSolo (e.g., ideas to improve features or bug reports), note that we may use and implement those suggestions without any obligation to you. You agree that any feedback you provide is given freely and we can use it without restriction or compensation to you.
• Your Content License to Us: We already stated you own your User Data. To avoid any doubt, by using the Platform and uploading data, you give MediSolo permission to handle that data as needed to provide the service (this is sometimes called a “license”). This license is worldwide (because our servers or backups might be in different jurisdictions), non-exclusive, and ends when you delete the data or terminate the service (except to the extent we need to keep backups or as required by law). We do not have the right to sell or sublicense your content – it’s only to run the service for you and other purposes outlined in the Privacy Policy (like improving our service in an anonymized way). If we anonymize your data (remove any personal identifiers and aggregate it), we may use such anonymized data for analytics, research or improving MediSolo’s functionalities. For example, we might look at aggregated prescription trends (without any patient or practitioner names attached) to decide what features to add – such analysis would not reveal any private information. Any intellectual property arising from analyses on anonymized data would belong to MediSolo.

5. Fees and Payment (if applicable)

• (This section applies if MediSolo is offered as a paid service. If you are on a free trial or free version, some parts may not apply yet.)
• Currently, MediSolo may be provided as a free service or on a trial basis to users in Sri Lanka. We reserve the right in the future to charge fees for certain features or usage tiers (for example, a subscription plan for large clinics or premium support services). If we introduce fees:
• Subscription Plans: We will inform you of the available plans, pricing, and terms. You would have to actively opt-in to a paid plan and provide payment details. The terms of the subscription (billing cycle, renewal, cancellation, etc.) will be provided at that time.
• Billing: Fees, if introduced, would likely be due monthly or annually in advance. You must pay all fees due for your use of the service. Late payments may lead to suspension of access. All fees will be quoted in a specified currency (likely Sri Lankan Rupees) and are exclusive of taxes (if any). You are responsible for any taxes or government charges applicable to your use of MediSolo (for example, VAT or similar).
• Changes to Fees: We may update our fees or introduce new charges with reasonable advance notice. Any fee changes would not retroactively affect an ongoing paid period – they would apply upon renewal or new subscriptions. If you do not agree to a fee change, you may need to stop using the paid service before the new fees apply.
• Refunds: If there are paid services, we will have a refund policy which will be communicated. Generally, if you cancel in the middle of a period, fees are not refundable (unless a specific refund policy says otherwise). However, we will handle on a case-by-case basis any requests, especially if a fault on our side prevented you from using the service (we aim to be fair).
• (As of the last updated date, MediSolo usage does not require payment. This section is for future readiness.)

6. Disclaimers and Limitation of Liability

• PLEASE READ THIS SECTION CAREFULLY, AS IT LIMITS OUR LIABILITY TO YOU.
• Service Provided “As Is”: MediSolo is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the Platform will meet your requirements or that operation will be uninterrupted, timely, secure, or error-free. We make no warranties or representations about the accuracy or completeness of any content (including data you input – which we don’t monitor – or any information output by the software). For example, we do not guarantee that using MediSolo will result in compliance with any particular legal obligation you have; it is a tool, and how you use it is up to you.
• No Medical Advice or Endorsement: MediSolo does not give medical advice. Any medical information (such as drug names, or templates for prescriptions) that might appear in the software is for convenience, not advice. We do not endorse or verify any medical content you may enter. All medical decisions rest with you, the practitioner. The Platform may provide features like drug databases or interaction checkers in the future; if it does, those are third-party resources and provided only as reference with no guarantee of accuracy or completeness. Always rely on your own professional judgement.
• Intermediary Role and Liability for Healthcare: You acknowledge that MediSolo’s role is that of an intermediary tech platform connecting you and your data with your patients. As such, we are not liable for any diagnosis, treatment, prescription, or other healthcare service provided (or not provided) by you to any person. We also are not liable for any outcomes related to patient care. This includes, but is not limited to, incorrect or delayed diagnoses, adverse reactions to medications prescribed, or any professional malpractice issues. Those matters are between you and your patient and perhaps your professional regulators or insurers. To put it clearly: your use of the services offered through MediSolo does not make MediSolo part of your professional patient-care team, and we do not assume any duties of care toward your patients.
• Data Accuracy and Integrity: We do not guarantee the accuracy or integrity of any data entered into or generated by the Platform that is not under our direct control. We do not edit or curate the information you input. While we implement measures to guard against data loss or corruption, we cannot warrant that data will never be lost or that software bugs will never affect stored data. You should maintain your own backups or records as needed. If you find any discrepancy or error in how MediSolo stores your information, please report it to us — we will try to fix any software issues, but we are not liable for any damage or loss of data (except possibly as required under data protection laws if it were due to our negligence, and even then our liability is limited as described below).
• Third-Party Services: Currently, MediSolo doesn’t integrate with third-party services. If in future we do (for example, a feature to send an SMS or email to a patient, or integration with a pharmacy system), we might rely on third-party APIs or providers. We would carefully choose such providers, but we are not responsible for the services or failures of any third parties. Any third-party service may have its own terms and privacy policy, and you might need to agree to those to use the integration. We disclaim liability for any issues arising from third-party tools.

Limitation of Liability: To the fullest extent permitted by Sri Lankan law, MediSolo (and its developers, owners, and affiliates) will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of (or inability to use) the Platform. This includes, without limitation, damages for loss of profits, loss of goodwill, loss of data, data breach, or other intangible losses, even if we have been advised of the possibility of such damages. We are also not liable for any claim arising from:

• Use of the Platform in violation of these Terms (e.g., unauthorized use, or use outside Sri Lanka if that causes issues).
• Downtime or technical failures, such as inability to access the service, bugs, or viruses acquired through use of our Platform. While we take precautions, you assume the risk of using internet-based software.
• Security breaches or unauthorized access to data, unless caused solely by our gross negligence. (For instance, if despite robust security someone hacks your account because of your weak password or a vulnerability in your network, we are not responsible; if it’s entirely due to our proven negligence, our liability still will be limited to the lower of the amount you’ve paid us in the last 12 months or a nominal sum).
• Content issues, such as mistakes in your data or records, or any action you took based on data in the system.

In any event, our total cumulative liability to you for any claims arising out of or relating to the service will not exceed the amount of fees you paid to us for the service in the 12 months immediately preceding the event giving rise to the claim (or a reasonable equivalent for a free user). If you have paid nothing (e.g., using a free version), our liability is capped at a nominal amount (e.g., LKR 1,000) as an agreed-upon reasonable estimate of any possible damages.

• Specific Jurisdictional Rights: Since these Terms are governed by Sri Lankan law, nothing herein is intended to exclude any liability that cannot be excluded under Sri Lankan law. If the law (like consumer protection law, though as a B2B service this likely doesn’t apply, or data protection law) imposes certain responsibilities or liabilities on us that cannot be disclaimed, then to the extent those apply, this disclaimer and limitation is adjusted to comply with the law. However, to the extent we can contractually limit or exclude, we have done so above.
• Acknowledgment: You acknowledge that you bear all risks associated with using the Platform for your professional activities. It is provided to assist you, but it is not foolproof and not tailored to any particular patient situation. You agree that this allocation of risk and limitation of liability is a fundamental part of the bargain between you and MediSolo, and we could not provide the service to you without such limitations.

7. Termination

• By User: You are free to stop using MediSolo at any time. You may delete your account if a feature is provided to do so, or request in writing that we deactivate it. Termination will typically take effect within a reasonable time after we process your request. Upon termination, you should export any needed data beforehand, because your access to the Platform will be removed. We are not obligated to maintain or provide any of your data after termination, except as required by law. However, we may retain certain information in backups or logs for a limited time as outlined in the Privacy Policy.
• By MediSolo: We reserve the right to suspend or terminate your access if you violate these Terms or if we suspect your use is causing harm (for example, if your account is compromised and is being misused). We will generally provide notice and an opportunity to remedy any violation if feasible. However, for serious or repeated violations, or if required by law, termination may be immediate. We may also terminate the service or your account if we decide to discontinue the Platform entirely (though we currently have no intention to do so; if it happens, we will give advance notice so you can obtain your data).
• Effect of Termination: Upon termination of your account, whether by you or us, your right to use the Service ceases immediately. You must cease all use of MediSolo and refrain from any further access. Any licenses granted to you (for example, the license to use the software) will end. The following provisions of these Terms will survive termination: Sections concerning Data Ownership, Intellectual Property, Disclaimers and Liability, Indemnification, Governing Law and any other clauses which by their nature are intended to survive (such as accrued rights to payment, if any).
• Data after Termination: We will, upon request, provide you with a final export of your data (if you didn’t retrieve it already) as of termination, provided your account is in good standing (e.g., all due fees paid). After a grace period, we will then proceed to delete or anonymize your personal data in accordance with our retention policy and as required by law. It’s recommended that you keep your own copies of records needed for compliance before terminating your account. MediSolo is not liable for any loss of data due to account termination once data export has been made available.

8. Changes to Terms

We may revise or update these Terms of Service from time to time. When we make material changes, we will notify you through appropriate means – for example, by sending an email to the address associated with your account or by a prominent notice on the Platform. We will give at least 14 days notice of significant changes, unless the change is due to a legal requirement that takes effect sooner. Your continued use of MediSolo after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the service and, if applicable, cancel your account before the new Terms take effect.

For minor changes (like clarifications or corrections that do not materially affect your rights), we may not provide advance notice, but such changes will be reflected in the “Last Updated” date at the top. We encourage you to review the Terms periodically.

9. Governing Law and Dispute Resolution

• These Terms and any dispute arising out of or in connection with these Terms or the use of the MediSolo service are governed by the laws of the Democratic Socialist Republic of Sri Lanka. This choice of law is made to ensure a consistent legal framework, as our operations and user base are primarily in Sri Lanka.
• Jurisdiction: In the event of any disputes or legal proceedings, the parties agree to submit to the exclusive jurisdiction of the courts of Sri Lanka. Specifically, unless another forum is mutually agreed, any litigation shall be brought before a competent court in Sri Lanka.
• Good Faith Negotiation: Before resorting to formal legal action, we strongly encourage that you contact us to discuss and attempt to resolve the issue amicably. Often, disputes or concerns can be resolved through our support or management team. We are open to good faith discussions. If those fail, you might consider mediation or other alternative dispute resolution mechanisms. (At this time, we do not mandate arbitration or mediation in these Terms, but we are not opposed to it if both parties agree.)
• Injunctive Relief: Notwithstanding the above, if you violate or threaten to violate our intellectual property or confidentiality provisions, we reserve the right to seek injunctive relief (or an equivalent type of urgent legal remedy) in any jurisdiction, since such a breach may cause irreparable harm that cannot be compensated by damages alone.

10. Miscellaneous

• No Waiver: If MediSolo does not enforce a provision of these Terms on any occasion, it does not mean we waive the right to enforce it later. Similarly, if any user fails to enforce any right under these Terms, it will not be deemed a waiver of that right.
• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary. The rest of the Terms will remain in full effect.
• Entire Agreement: These Terms, along with the Privacy Policy and any other policies or guidelines we provide, constitute the entire agreement between you and MediSolo regarding the use of the Platform, superseding any prior agreements (whether oral or written) related to the subject matter. Any additional or different terms you may propose (for example in a purchase order or in correspondence) are rejected unless explicitly agreed in writing by MediSolo.
• Assignment: You may not assign or transfer any rights or obligations under these Terms to anyone else without our prior written consent. MediSolo may assign its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
• Relationship: Nothing in these Terms creates any agency, partnership, or joint venture between you and MediSolo. You are an independent user (and if a doctor, an independent practitioner) and no employment relationship is intended or created by your use of the Platform.
• Notices: We will send you notices electronically (such as to the email address in your account, or via the Platform interface). You are deemed to have received those when sent. If you need to send us a notice, you can do so via email to our official support address or via any official communication channel we provide. If you are required under law to send a formal notice (e.g., a breach notice or legal claim), please also send a physical copy to any mailing address we have provided on our website (if available).
• Force Majeure: MediSolo is not liable for any delay or failure in performance of the Service caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, strikes or labor disputes, internet or electricity outages, fire, governmental action, or any other event of force majeure. We will endeavor to mitigate and resume service as soon as possible in such events.

Thank you for reading these Terms. By ensuring you understand your and our obligations, we aim to create a trustworthy platform for managing health records. If you have any questions about these Terms, please contact us before using the service.